Job Description

Key ResponsibilitiesA. Office Administration

Manage daily office operations and administrative activities. Maintain office records, files, and documentation (physical and digital). Handle incoming calls, emails, and correspondence. Coordinate meetings, appointments, and site visits. Prepare reports, letters, presentations, and MIS as required. Manage office supplies, vendor coordination, and petty cash. Assist management with scheduling, follow-ups, and internal coordination. Ensure compliance with company policies and administrative procedures.
B. CRE (Customer Relationship Executive)

Act as the first point of contact for clients, walk-ins, and inquiries. Handle customer queries related to projects, pricing, timelines, and documentation. Maintain and update customer databases and CRM records. Coordinate with sales, site, accounts, and legal teams for smooth customer handling. Schedule and manage site visits and client meetings. Assist in booking processes, documentation, and agreement coordination. Handle post-sales coordination and customer follow-ups. Resolve customer concerns and ensure timely closure of issues. Maintain high standards of customer satisfaction and professional communication.
Required Skills & Competencies

Strong communication and interpersonal skills. Good organizational and multitasking abilities. Customer-centric approach with problem-solving skills. Proficiency in MS Office (Word, Excel, PowerPoint) and email handling. Basic knowledge of CRM systems (preferred). Ability to work independently and as part of a team. Professional attitude and presentable personality.
Experience

Minimum 2 years of experience in office administration and/or customer relationship roles. Experience in real estate, construction, or renovation industry is an advantage.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person