to manage daily office operations, client coordination, and internal communication. The ideal candidate will be responsible for handling inbound and outbound calls, managing documentation, maintaining databases, coordinating meetings, and ensuring effective client communication and internal workflow.
Key Roles & Responsibilities:
Inbound & Outbound Call Handling
Attend and manage all
incoming and outgoing calls
in a professional and courteous manner.
Record and escalate calls to the concerned departments as needed.
Follow up with clients or vendors based on conversation outcomes.
Client Handling & Coordination
Act as the
first point of contact
for clients, ensuring professional and timely support.
Communicate service updates, appointments, and feedback between clients and internal teams.
Build and maintain strong relationships with clients to ensure satisfaction and retention.
Documentation & Record Management
Prepare and manage company documents such as letters, reports, purchase orders, invoices, and internal memos.
Maintain systematic digital and physical filing systems.
Ensure timely documentation for compliance, audits, and recordkeeping purposes.
Internal Management & Coordination
Liaise between departments to ensure timely task execution.
Monitor and maintain office inventory and assets.
Assist HR or operations in maintaining employee records and internal reports.
*
Database Management
Create, maintain, and update
client, vendor, and employee databases
regularly.
Ensure data accuracy and integrity across all platforms.
Generate and share reports from the database as required.
Meeting & Calendar Management
Schedule, organize, and coordinate
internal and client meetings
.
Prepare meeting agendas, take minutes, and circulate action items.
Ensure conference rooms or meeting platforms are arranged and functional in advance.
Key Skills & Competencies:
Strong communication and interpersonal skills
Proficiency in MS Office (Excel, Word, Outlook) and database tools
Time management and multitasking ability
Professional attitude and appearance
Strong organizational and documentation skills
Ability to handle confidential information discreetly
Educational Qualification:
Bachelor's degree in Business Administration, Commerce, or any related field
Experience:
2 to 4 years of proven experience in administration or client coordination
Prior experience in call handling or CRM platforms is an added advantage
Interested Candidate Contact HR @ 9003826226
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Leave encashment
Paid sick time
Provident Fund
Schedule: