Job Description

Job Title:

Customer Service - Ocean Import

Location:

Andheri, Mumbai

Open Positions:

2 (Junior & Senior Level)

About the Role

We are looking for motivated and detail-oriented professionals to join our

Customer Service - Ocean & Air Import team

. The role involves managing end-to-end import operations, ensuring smooth coordination with clients, shipping lines, airlines, vendors, and internal teams.

Key Responsibilities

Handle

Ocean & Air Import shipments

from pre-alert to final delivery. Coordinate with

shipping lines, airlines, transporters, and customs brokers

to ensure timely clearance and delivery. Maintain proactive

communication with clients

regarding shipment status, documentation, and queries. Verify and process

import documents

(BL, AWB, invoices, packing list, COO, etc.). Prepare and share

status reports, MIS, and customer updates

. Manage

internal coordination

with operations, finance, and sales teams. Resolve customer complaints/issues with professionalism and accuracy. Support in process improvements to enhance service quality and customer satisfaction.

RequirementsJunior Level (Customer Service Executive)

Experience:

Minimum 2+ years in

Ocean Import Customer Service

. Strong understanding of

import procedures & documentation

. Good communication and coordination skills. Ability to handle multiple shipments simultaneously with accuracy.

Senior Level (Customer Service Senior Executive/Officer)

Experience:

Minimum 4+ years in

Ocean Import Customer Service

. Expertise in

end-to-end import operations

and team coordination. Strong problem-solving, client handling, and escalation management skills. Ability to mentor junior team members and support process improvements.
Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹840,000.00 per year

Benefits:

Health insurance Paid sick time
Work Location: In person