Job Description

Job Title:

Customer Service & Documentation Executive - Ocean Import

Location:

Andheri, Mumbai

Department:

Freight Forwarding - Ocean Import

Role Summary

We are seeking a proactive and detail-oriented professional for our

Ocean Import Customer Service & Documentation

team. The candidate will handle end-to-end customer coordination, import documentation, and operational support. Strong communication skills and knowledge of freight forwarding processes are essential.

Key Responsibilities

Handle

customer service

for ocean import clients - queries, updates, and shipment coordination. Manage end-to-end

import documentation

including Bill of Entry, IGM, Arrival Notice, Delivery Order, DO release, etc. Coordinate with

shipping lines, overseas agents, customs brokers (CHA), transporters, and customers

. Ensure timely

preparation, verification, and submission

of all required shipping and customs documents. Track shipments and keep customers informed about cargo status. Maintain accurate records of all shipments, costs, and invoices. Resolve operational issues and escalate when required. Assist in rate coordination and support the sales/commercial team when needed. Ensure compliance with customs, regulatory, and company standards.

Requirements

Graduate in Commerce / Logistics / International Trade preferred.

Experience:

2-4 years in

Ocean Import Customer Service & Documentation

(Freight Forwarding mandatory). Strong knowledge of

import procedures, documentation, and coordination

. Excellent

verbal & written communication skills

. Proficiency in MS Office; familiarity with ERP/logistics systems preferred. Ability to handle pressure and multitask effectively.

What We Offer

Competitive salary and growth opportunities. Exposure to global freight forwarding operations. A dynamic and collaborative work environment in Andheri.
Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person