Description
The Senior Customer Support Administrator carries out administration activities as part of a back office team, which support the effectiveness of the Customer Operations functions. Contributing to enablement and maintenance of effective day-to-day customer service without facing the customer directly. The Senior Customer Support Administrator conveys a good understanding of established policies and procedures in general analyses and reporting, billing activities, workforce planning and other general administration, filing and systems maintenance. Typically reports to the Senior Customer Support Team Leader.
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