for customers. The role involves visiting patients at their homes, collecting samples, conducting basic diagnostic tests, ensuring accuracy in reporting, and offering a customer-friendly healthcare experience.
Key Responsibilities:1. Home Diagnostics & Sample Collection
Perform
home visits
to collect blood, urine, swab, and other diagnostic samples.
Conduct
basic point-of-care diagnostic tests
such as BP, blood sugar, ECG, SPO2, temperature, etc.
Maintain strict hygiene and safety protocols during all procedures.
Label, store, and transport samples according to clinical guidelines.
2. Patient Interaction & Care
Communicate clearly with patients to explain procedures and ensure comfort.
Maintain a professional, compassionate, and friendly approach during home visits.
Handle elderly, bedridden, and special-needs patients with sensitivity.
3. Reporting & Documentation
Ensure accurate documentation of collected samples and tests performed.
Update patient records in the digital system/app in real time.
Coordinate with labs, diagnostic partners, and backend teams for timely report delivery.
4. Equipment & Safety Management
Maintain diagnostic equipment, ensuring cleanliness, calibration, and readiness.
Follow all
infection control protocols
and wear appropriate PPE.
Report any equipment malfunction or safety concerns immediately.
5. Customer Experience & Support
Provide excellent customer service to build trust and encourage repeat usage.
Resolve minor patient queries or escalate complex medical concerns to supervisors.
Work closely with call center and operations teams to ensure smooth coordination.
sample collection, venipuncture, home care assistance, and basic diagnostics
.
Ability to work independently and manage time efficiently.
Good communication skills (local language + basic English).
Smartphone familiarity for updating digital records.
Willingness to travel for home visits.
Preferred Skills:
Experience with home healthcare or diagnostic services.
Ability to calm anxious patients and maintain professionalism.
Strong attention to detail and accuracy.
Knowledge of handling emergency situations (CPR, first aid).
Job Type: Full-time
Pay: ₹23,771.24 - ₹33,449.02 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Internet reimbursement
Work Location: In person
Expected Start Date: 22/12/2025
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