Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!



We're committed to bringing passion and customer focus to the business.

NPS Champion Scope of Support:

Customer Experience Leadership:

Oversee the end-to-end customer journey, ensuring effective execution of NPS work practices

Data Analytics & Insights:

Leverage feedback, performance analysis and operational metrics to identify trends, diagnose root causes, and provide actionable insights for continuous improvement

Capability Building & Engagement:

Lead NPS & PACE Certification Training for leaders and new hires, facilitate NPS and eNPS huddles

Cross-Functional Collaboration & Governance:

Partner with Operations, training other internal and Comcast stakeholders to manage elevations (process improvement recommendations), callback analysis and coaching compliance

Minimum Hiring Requirements / Qualification:

Must not have pending DA case (for internal applicants) At least 1 year in a Supervisor Role or 6 months in a Manager Role Must have Comcast background Familiarity with Quality processes and methodologies and/or Training / Huddle Facilitation Background





If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: NPS Champion
Req Id: R25_06160
Posted At: Wed Dec 10 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Full Time
India,