Job Description

:
Request Intake & Validation

• Act as the single-entry point for all NPE requests from project/product delivery teams.
• Validate requests for completeness (scope, approvals, dependencies, timing).
• Provide effort/usage/cost estimates to stakeholders before committing resources.
• Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).

Coordination & Communication

• Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
• Proactively communicate request progress, blockers, and approvals to requestors.
• Work with Environment Manager for demand forecasting and scheduling feasibility.
• Align with Incident Manager on access/service requests.

Required Skills & Experience

• 4-6 years in Release, Service Request, or Environment Coordination roles.
• Experience to create jira dashboard/different metrics.
• Familiarity with non-production environments and SDLC lifecycle.
• Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).
• Ability to assess usage patterns and indicative cost implications of NPE requests.
• Strong communication and stakeholder management skills, with experience supporting delivery teams.

Nice to have :-

• Telecommunication experience.
• Understanding of E2E flow or architecture.

Skills:
Release,Service Request,ITSM - ServiceNow/Jira/Remedy
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

Skills Required