Job Description

Roles & Responsibilities

1.

NPA Recovery Performance

Achieve assigned monthly recovery targets. Increase NPA recovery percentage. Maximize recovery through settlements and account closures.
2.

Settlement & Resolution

Handle settlement cases and account closures as per company policy. Ensure accurate settlement amounts and timely account closure. Coordinate with Accounts and CRM teams for settlement execution.
3.

CRM & Data Accuracy

Ensure correct outstanding and paid amounts are reflected in the CRM system. Resolve discrepancies in loan balances and customer accounts. Support smooth issuance of settlement and closure letters.
4.

Compliance & Process Adherence

Follow RBI guidelines and internal recovery policies. Ensure ethical recovery practices and professional customer communication. Maintain proper documentation for audits and reviews.
5.

MIS & Reporting

Prepare and submit monthly MIS reports. Track recovery trends, team productivity, and target achievement. Share performance updates with senior management.
6.

Customer Experience

Resolve customer issues related to NPA, settlements, and payment closures. Minimize complaints and escalations. Maintain professional and respectful interactions with customers.

Required Skills

Good

communication skills

(Hindi/English/regional language) Basic

negotiation and convincing skills

Ability to handle customers politely and professionally Knowledge of

loans, EMIs, and collections

Customer tracing skills

(calling references, alternate numbers, field coordination) Ability to

locate unresponsive or absconding customers

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Internet reimbursement Provident Fund
Work Location: In person