Job Description

Job Title: Non-Voice Process Executive

Location: Mount Road, Chennai

Key Responsibilities:

- Handle customer queries via email, chat, and social media platforms

- Maintain accurate records of customer interactions and transactions

- Resolve issues efficiently while ensuring high customer satisfaction

- Collaborate with internal teams to escalate unresolved concerns

- Meet daily productivity and quality targets

Required Skills:

- Good written communication in English and Tamil

- Basic computer proficiency and typing speed

- Attention to detail and problem-solving ability

- Ability to work in rotational shifts

- Prior experience in BPO or customer support is a plus (but freshers are welcome)

Qualifications:

- Minimum: Diploma or Any Graduate

- Experience: 6 months Minimum (Freshers encouraged to apply)

Salary & Benefits:

- ₹10,000 - ?16,000/month (Take-home)

- Performance-based incentives

- 6-day work week

- On-site role

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹16,000.00 per month

Work Location: In person

Speak with the employer