Job Description

Core Responsibilities Omnichannel Support: Managing customer inquiries through live chat, email, social media, and web-based messaging platforms. Issue Resolution: Addressing complaints, troubleshooting technical problems, and providing accurate product or service information within defined time limits (SLAs). Documentation: Maintaining detailed records of all interactions and updating customer account information in CRM systems (e.g., Salesforce, Zendesk). Back-Office Operations: Processing orders, handling data entry, and managing backend documentation or transactions. Escalation Management: Identifying complex issues and coordinating with internal departments or supervisors for specialized resolution. Key Skills & Qualifications Written Communication: Exceptional grammar, spelling, and professional tone. Technical Proficiency: High typing speed (measured in WPM) and accuracy. Proficiency in MS Office and customer support software. Multitasking: The ability to handle multiple concurrent chat sessions or tickets without compromising quality. Problem-Solving: Analyzing customer feedback to offer concise and effective solutions. Education: Typically requires a High School Diploma or equivalent. Many international or specialized roles prefer a Bachelor's degree. Work Environment Shifts: Often involves rotational shifts, including night shifts for international processes. Metrics-Driven: Performance is often measured by response time, resolution rate, and customer satisfaction scores (CSAT). Experience Level: Entry-level (fresher) friendly, though prior customer service experience is often an advantage. Hiring for freshers and Tamil speaking candidates
Job Types: Full-time, Permanent, Fresher

Pay: ₹9,434.30 - ₹32,829.27 per month

Benefits:

Leave encashment Work from home
Work Location: In person