Job Description

Responding to Inquiries: Address customer questions and concerns promptly via email, chat, or social media platforms. Problem Resolution: Troubleshoot issues, provide appropriate solutions or alternatives, and ensure complete resolution to prevent repeat queries. Documentation and Record-Keeping: Maintain accurate and detailed records of all customer interactions and transactions in a Customer Relationship Management (CRM) system or similar software. Information Provision: Provide accurate and consistent information about the company's products, services, and policies. Escalation Management: Identify complex or unresolvable issues and escalate them to the appropriate internal teams or supervisors while keeping the customer informed. Collaboration: Work closely with other departments (e.g., technical support, sales, back-office) to ensure a seamless customer experience. Adherence to Standards: Follow company procedures, guidelines, and quality standards, including response time (SLA) targets. Required Skills and Qualifications Strong Written Communication: Excellent grammar, spelling, and sentence construction skills are essential for clear and professional communication. Typing Proficiency: Ability to type quickly and accurately (often 50+ words per minute) to manage a high volume of inquiries efficiently. Problem-Solving Abilities: Strong analytical skills to diagnose problems, think critically, and recommend effective solutions. Multitasking and Time Management: Capability to handle multiple customer interactions simultaneously and prioritize tasks effectively to meet deadlines. Attention to Detail: Meticulousness in handling data entry, logging information, and ensuring accuracy in all responses. Computer Literacy: Proficiency in using customer support software, CRM systems, email clients, and live chat tools. Customer Focus and Empathy: A patient, positive, and professional attitude with the ability to understand customer needs and ensure satisfaction. Qualifications: Typically requires a high school diploma or equivalent, though some employers may prefer a college degree or previous customer service experience. Hiring for freshers
Job Types: Full-time, Permanent, Fresher

Pay: ?9,415.45 - ?32,692.01 per month

Benefits:

Leave encashment Work from home
Work Location: In person