We are seeking a detail-oriented and proactive Non Voice Support Executive to join our team. The ideal candidate will be responsible for monitoring and tracking customer orders in real-time, resolving issues, and ensuring smooth coordination between internal teams and external partners. Freshers or candidates with up to 1 year of experience are welcome to apply.
Key Responsibilities:
Monitor and track orders in real-time across multiple platforms and systems.
Identify and resolve order-related issues such as delays, rejections, or mismatches.
Coordinate with internal departments and external stakeholders to ensure timely order fulfillment.
Provide prompt and professional status updates to customers via email or chat.
Escalate unresolved or critical order exceptions to the appropriate team or manager.
Maintain accurate and up-to-date logs of order status, issues, and resolutions using CRM or order management tools.
Analyze order trends and recurring problems to support process improvements.
Ensure adherence to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Requirements:
Bachelor's degree in Technology, Computer Science, or any other relevant field.
Strong communication skills (written and verbal).
Attention to detail and ability to multitask in a fast-paced environment.
Willingness to work in night shifts and in a rotational shift environment, if required
Job Type: Full-time
Pay: ?15,000.00 - ?18,000.00 per month
Shift:
Night shift
Work Location: In person
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