Non Voice Process

Year    TS, IN, India

Job Description

A Non-Voice Process job involves handling customer interactions and tasks through digital channels like email, live chat, and social media, focusing on written communication, data entry, and problem-solving rather than phone calls, with responsibilities including resolving inquiries, providing support, documenting interactions, and meeting service level agreements (SLAs) with excellent English and attention to detail. Key Responsibilities:

Customer Support:

Responding to customer queries and issues via chat, email, and social media.

Data Management:

Performing data entry, processing information, and maintaining accurate records.

Resolution:

Providing timely and effective solutions to customer problems.

Documentation:

Thoroughly documenting all customer interactions and resolutions.

Collaboration:

Working with other teams to resolve complex issues.

Quality & Compliance:

Following company guidelines, meeting SLAs, and ensuring high-quality service Age criteria 18 to 29 years
Job Types: Full-time, Permanent, Fresher

Pay: ?19,075.96 - ?38,558.55 per month

Work Location: In person

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Job Detail

  • Job Id
    JD5112781
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TS, IN, India
  • Education
    Not mentioned
  • Experience
    Year