Job Description

Greetings from

3GHR Services!!

We are Hiring for

"International Chat Process"

position

Role:

International Chat Process
(

80% of Chat

and

20% of Voice Process

)

Experience:

0- 1+ Years

Salary:-

Freshers:

2.8 LPA

Experienced:

Up to 4.0 LPA

Shifts: - 5

Days a Week,

Night Shifts

Location:

Uppal, Hyderabad

2 Way Cab

is Provided

Skills:

Typing Speed - 30WPM Excellent communications International Chat Process Experience (preferred)

Roles and Responsibilities:

Interact with international customers via chat and email to provide information about products and services. Assist with placement of orders, refunds, or exchanges. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders and billing. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Desired Candidate Profile:

Excellent written communication skills in English (grammar, tone, and clarity are essential). Strong problem-solving and analytical abilities. Good interpersonal skills with a customer-first approach. Prior experience in international voice/chat/email support will be an added advantage.
Job Type: Full-time

Pay: ₹280,000.00 - ₹400,000.00 per year

Work Location: In person

Speak with the employer

+91 9849921791