Job Description

Customer Support: Resolving inquiries and complaints via email, live chat, SMS, and social media platforms. Data Management: Performing data entry, updating system records, and managing databases to ensure information is current and accurate. Document Processing: Handling administrative tasks such as processing orders, billing, payments, and verifying documents. Record Keeping: Maintaining detailed and accurate logs of all customer interactions and transactions in CRM systems. Issue Escalation: Identifying complex problems that cannot be solved at the first level and escalating them to the appropriate department or supervisor. Required Skills Success in non-voice roles depends heavily on written proficiency and technical dexterity rather than verbal communication. Written Communication: Ability to convey messages clearly, concisely, and professionally with strong grammatical accuracy. Typing Proficiency: High speed and accuracy in typing are essential for handling multiple simultaneous chat or data tasks. Technical Proficiency: Familiarity with CRM tools (e.g., Salesforce, Zendesk), MS Office (especially Excel), and other industry-specific software. Time Management: Capability to prioritize tasks effectively to meet Service Level Agreements (SLAs) and deadlines. Analytical Thinking: Skills to gather and assess information accurately to solve problems and identify trends. Qualifications and Career Growth Entry-Level: Most positions require a high school diploma or equivalent, though some employers prefer a bachelor's degree. Many companies provide on-the-job training for freshers. Career Path: Professionals can advance from entry-level Process Executive or Chat Support Agent roles to mid-level positions like Subject Matter Expert (SME) or Senior Analyst, and eventually senior-level roles like Process Manager or Business Analyst. Salary Expectations: In India, salaries typically range from ?1.1 Lakhs to ?4.3 Lakhs per year, depending on location and experience level. Hiring for freshers
Job Types: Full-time, Permanent, Fresher

Pay: ₹8,190.90 - ₹42,571.59 per month

Benefits:

Leave encashment Work from home
Work Location: In person