Job Description

We are urgently looking for "Non Voice Associate" for International Company.

Location- Malad west

Salary- 20k to 25k +incentives+OT

HSC with 1year or Graduate fresher will do.

Key Responsibilities

1. Handling Customer Inquiries: Respond to customer queries via phone, email, chat, or social media.

2. Resolving Customer Complaints: Address and resolve customer complaints in a timely and professional manner.

3. Providing Product/Service Information: Educate customers about products or services, including features, benefits, and pricing.

4. Maintaining Customer Records: Update customer information and interaction history in CRM systems.

Skills and Qualifications

1. Excellent Communication Skills*: Verbal and written communication skills to effectively interact with customers.

2. Problem-Solving Skills: Ability to resolve customer complaints and concerns.

3. Product Knowledge: Familiarity with products or services offered by the company.

4. Time Management Skills: Ability to manage multiple customer interactions simultaneously.5. Adaptability: Willingness to adapt to changing customer needs and priorities.

Contact HR Payal- 9137347692

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Work Location: In person