Job Description

Non-Voice Process job involves providing customer service and handling tasks through written communication channels like email, chat, and social media, rather than phone calls. Responsibilities include responding to customer inquiries, resolving issues, processing transactions, managing data, and maintaining records, all while requiring strong written communication, attention to detail, and technical proficiency with software tools. Key Responsibilities

Customer Support:

Handle customer inquiries and issues via email, chat, and social media.

Problem Resolution:

Provide accurate and timely resolutions to customer complaints and problems.

Data Management:

Maintain detailed records of customer interactions and transactions.

Information Provision:

Accurately and effectively communicate product or service information.

Collaboration:

Work with team members and other departments to resolve complex issues.

Process Adherence:

Follow company policies, procedures, and quality standards.

Performance Monitoring:

Meet established metrics for response time, resolution rate, and customer satisfaction.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,825.99 - ?29,071.64 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Internet reimbursement Work from home
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

Kannada (Preferred) English (Preferred) Hindi (Preferred)
Location:

Bangalore, Karnataka (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: In person

Speak with the employer

+91 8076766874