Job Description

Job Title:

Customer Chat Support - Email Process-Non Voice Process

Experience:

6 Months to 2 Years

Location:

Bangalore

Shift:

Rotational (Day/Night as per business needs)

Employment Type:

Full-Time, Permanent

About the Role:

We are seeking a

Customer Chat Support Executive (Email Process)

to handle customer queries and issues through email and chat platforms. The ideal candidate should have excellent written communication skills, a customer-first approach, and the ability to provide quick and accurate resolutions.

Key Responsibilities:

Manage and respond to customer queries through

email and chat

in a timely and professional manner. Provide accurate information, troubleshoot issues, and ensure high-quality customer service. Maintain records of customer interactions and escalate unresolved issues to the relevant teams. Meet process SLAs (response time, accuracy, and customer satisfaction). Collaborate with internal teams to ensure smooth query resolution.

Requirements:

6 months to 2 years of experience in

Customer Support/Email or Chat Process

. Strong

written communication skills

in English. Ability to handle multiple queries simultaneously with attention to detail. Good typing speed and basic computer knowledge. Flexible to work in

rotational shifts

, including weekends if required.

Perks & Benefits:

Competitive salary package. Incentives based on performance. Opportunity to work with a fast-growing, customer-centric team. Career growth and internal job movement opportunities.

How to Apply:

Interested candidates can share their resumes at

malini@epiqindia.com

with the subject line:

"Application for Customer Chat Support - Email Process - Bangalore"

Job Types: Full-time, Permanent

Pay: Up to ?25,000.00 per month

Benefits:

Provident Fund
Experience:

Chat support : 1 year (Required) * Email chat : 1 year (Required)