Job Description

The purpose of this role is to provide Service Desk 1st level Technical Support for Incident and Service Request resolution to ICT customers within agreed service levels whilst achieving high customer service and quality standards.

Key Accountabilities:

• Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times
• Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets
• Diagnose, prioritise, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment
• Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
• Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with continual service improvement strategies
• Meet or exceed all internal KPIs
• Maintain technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective and relevant to the business needs of the customer
• Ability to effectively communicate and build relationships with customers
• Provide a high level of technical and operational support to customers, both external and internal
• Excellent and Effective verbal and written communication skills in English Language
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills

Below are few additional details:

• Stipend Offered-10 k per month
• Duration of Internship-6 months starting immediately (Dec\'23 to Jun\'24). NOC from college shall be required.
• Internship Location- Noida(Hybrid).
• Qualification-Any non technical grad such as BA/BCA/B.Com/BBA etc with min 60% scores throughout academics & without any active backlog
• Preferred batch-2023/2024
• Students will have to work in shift (Morning, Afternoon and Night). For the same monthly roaster will be prepared.

Specialization Description

Individual taking part in a trainee program to develop expertise in a functional area, working alongside program managers with the goal of eventually being fully trained to the job they were hired for. Trainees often start the program near the end of or after having graduated from a tertiary education.

Level Description

A trainee starts at a level with little or no prior knowledge or experience for the position. To qualify for the position, theoretical or first practical experience and/ or tertiary education may be required. Work is closely supervised.

Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India\'s digitization journey continually for the past 70 years.

NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.

With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.

NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.

Specialties:

IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.

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NEC Corporation