Job Description

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Job Responsibilities:

• Manage and lead a team of 300+ members with a direct span of control of 3 - 6 leads / managers.

• Oversee account management and revenue generation activities.

• Ensure SLA maintenance and quality assurance across operations.

• Develop and implement strategic planning initiatives.

• Handle crisis management and problem-solving activities.

• Collaborate with senior management to align operations with business goals.

• Monitor and analyze performance metrics to drive improvements.

• Foster a positive work environment and team culture.

Criteria:

• 15 - 20 years' experience, managing a team size of 300+.

• Graduate from recognized/full time college.

• Work experience in a US Healthcare Eligibility/Enrollment program apart from Claims experience.

• Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes.

• Exposure to Six Sigma/Lean preferably with YB/GB certification.

• Proven track record in account management, process/SLA management and revenue

Desired

• Strategic planning and crisis management skills.

• Quality management.

Skills Required