Job Description

- Nodal Officer Position Title: Nodal Officer Department: Compliance / Legal & Regulatory Affairs Reports To: Head of Compliance / CEO / Board of Directors Key Responsibilities o Regulatory Liaison: 1. - Act as the Single Point of Contact (SPOC) between the NBFC and regulators (RBI, CICs, Ombudsman, etc.). 2. - Handle all official communications and queries from the RBI regarding inspections, audits, and compliance matters. o Grievance Redressal: 3. - Receive, record, and address customer complaints in line with RBI Fair Practices Code. 4. - Ensure timely resolution of complaints within regulatory timelines (e.g., 30 days). 5. - Prepare periodic reports on grievance status for submission to regulators and management. o Compliance Monitoring: 6. - Ensure company policies and practices are in full compliance with RBI guidelines for NBFCs, including KYC/AML, CIC reporting, and digital lending norms. 7. - Serve as the official liaison with Credit Information Companies (CICs) for credit data reporting. 8. - Oversee accurate and timely submission of regulatory returns (DNBS filings, CIR submissions, statutory reports). o Audit & Inspections: 9. - Facilitate internal and external audits, as well as RBI inspections. 10. - Provide required documentation, explanations, and data to auditors and regulators. o Policy Development & Training: 11. - Assist in drafting and updating compliance-related policies. 12. - Train staff (customer service, operations, collections) on grievance handling and compliance protocols. o Reporting: 13. - Prepare reports for the Board/Audit Committee on compliance status, customer complaints, and regulatory interactions. 14. - Maintain comprehensive documentation of all communications with RBI and other regulators. Qualifications o Education: 15. - Bachelor's Degree in Law, Finance, Business Administration, or a related field. 16. - Preferred: Master's Degree (MBA / LLM / Chartered Accountant / Company Secretary). o Experience: 17. - Minimum 5-7 years of experience in compliance, legal, audit, or regulatory affairs, preferably in NBFCs, banks, or fintech companies. 18. - Prior experience in direct liaison with regulators (RBI, SEBI, IRDAI, etc.) is highly desirable. o Skills & Knowledge: 19. - Strong knowledge of RBI NBFC Master Directions, Fair Practices Code, KYC/AML regulations, and Digital Lending Guidelines. 20. - Excellent communication skills, both written and verbal, in English and local language. 21. - Strong problem-solving and decision-making abilities. 22. - Ability to coordinate across departments (Finance, Legal, Operations, IT). o Other Requirements: 23. - High integrity, attention to detail, and ability to maintain confidentiality. 24. - Must be available as an official public contact point (name and contact details published on the NBFC's website as per RBI requirement). 25. - Willingness to attend meetings with regulators (RBI, CICs, Ombudsman) as needed.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund * Work from home