Job Description

Requirement for a Nodal Support Manager for a Leading Private Sector Bank Job Purpose: Extend support to the Nodal Officer in managing activities pertaining to the Banking Ombudsman related complaints. The Nodal Support Manager will be part of the Complaint Management cell.
Educational Qualifications-Graduation Banking Product & Process Knowledge Planning and Organizing Skills Verbal / Written Communication Knowledge of Competition & Current trends in financial Industry. Influencing Skills


Skills Required

Nodal Desk, Nodal officer,RBI,Complaint


Location

Jaipur, Rajasthan, India


Roles & Responsibilities

• Ensuring escalation and follow ups with respective units

• Liasoning with RBI officials for E2E closure of cases.

• Ensuring quality of responses along with adherence to TAT.

• Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs.

• Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate.

• Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required.

• Ensuring that letters / notices received at nodal desk are actioned / logged .

• Handling Nodal desk\'s generic email IDs

• Root Cause Analysis of all BO / RBI Complaints Proactively identifying, analyzing and improving upon existing business processes for optimization.

Prepare various MIS and identify recurring types of complaints Complaint Records Management Maintaining a comprehensive tracker for all the cases handled by the Nodal desk

• JR 4 Awards / Advisories

• Appreciation from RBI

• Endeavor to receive BO appreciation for efficiently and accurately handling BO cases.

Candidate Profile Graduates with 10 years + experience with a bank handling complaints, escalations, Nodal desk. Banking Product & Process Knowledge Planning and Organizing Skills Verbal / Written Communication Knowledge of Competition & Current trends in financial Industry. Influencing Skills


Education/Qualification

Graduation


Years Of Experience

4 to 8 Years