Job Description

- Nodal Officer

Position Title: Nodal Officer

Department: Compliance / Legal & Regulatory Affairs

Reports To: Head of Compliance / CEO / Board of Directors

Key Responsibilities o Regulatory Liaison:

1. - Act as the Single Point of Contact (SPOC) between the NBFC and regulators (RBI, CICs, Ombudsman, etc.).

2. - Handle all official communications and queries from the RBI regarding inspections, audits, and compliance matters. o Grievance Redressal:

3. - Receive, record, and address customer complaints in line with RBI Fair Practices Code.

4. - Ensure timely resolution of complaints within regulatory timelines (e.g., 30 days).

5. - Prepare periodic reports on grievance status for submission to regulators and management.

Compliance Monitoring:
6. - Ensure company policies and practices are in full compliance with RBI guidelines for NBFCs, including KYC/AML, CIC reporting, and digital lending norms.

7. - Serve as the official liaison with Credit Information Companies (CICs) for credit data reporting.

8. - Oversee accurate and timely submission of regulatory returns (DNBS filings, CIR submissions, statutory reports). o Audit & Inspections:

9. - Facilitate internal and external audits, as well as RBI inspections.

10. - Provide required documentation, explanations, and data to auditors and regulators. o Policy Development & Training:

11. - Assist in drafting and updating compliance-related policies.

12. - Train staff (customer service, operations, collections) on grievance handling and compliance protocols.

Job Type: Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

Flexible schedule Internet reimbursement Leave encashment Paid sick time
Application Question(s):

Notice Period? Current CTC? Expected CTC?
Experience:

NBFC: 1 year (Required) RBI Compliance / Guidelines: 1 year (Required) Inspections And Audits Knowledge: 1 year (Required)
Work Location: In person

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