Job Description

Job Requirements
About the Role
Are you a problem-solver who thrives under pressure? As a Nodal Escalation Officer at IDFC FIRST Bank, you'll handle high-priority customer complaints with speed, empathy, and precision. Be the go-to expert for resolution, drive process improvements, and make a real impact on customer trust--all from our Navi Mumbai hub.
Key Responsibilities
Resolve escalated complaints from Nodal/PNO/CMD desks
Ensure zero comeback and timely resolution
Maintain quality in responses and ticket accuracy
Identify root causes and suggest process fixes
Collaborate across teams for faster grievance closure
What We're Looking For
Education: Graduate/Postgraduate (any discipline)
Experience: 2-3 years in customer service or grievance handling
Skills: Strong communication, product knowledge, decision-making, and empathy

Skills Required