Job Description

Location:

Bangalore, India

Work Mode:

Hybrid, 3 days a week in office

Who we are:

At Trintech, we empower Finance and Accounting teams around the world with technology that simplifies and streamlines reconciliation and close processes--so they can focus on what matters most.



From our growing Global Capability Centres in Bangalore and Noida, Trintech India plays a vital role in driving innovation, scale, and global support across our business. While engineering is a key part of our foundation, our teams in India span a variety of functions--from product and technology to operations, customer success, and more--making a global impact every day.



We're in an exciting phase of growth and transformation. Join us to help shape the future of finance, collaborate across continents, and be part of a company where your time and talent truly matter.

THE ROLE:

The NOC Specialist role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. This role will focus on day to day tasks of analyzing and monitoring applications within our environment.

WHAT YOU'LL DO:

Monitor, maintain, and manage applications on Windows and Linux servers Monitor system health, performance, reliability, and implement proactive measures to prevent downtime Provide on-call support to cross-functional follow-the-sun teams supporting production. Maintain subject matter expertise across infrastructure domains and product portfolio: databases, applications, systems, networking, storage, etc. Independently drive process and documentation initiatives. Manage escalations through problem management to ensure root cause analysis, prevent recurrence, and provide clear business case for prioritization decisions. Ensure production changes are documented, fully tested in non-production environments, and adhere to change control and audit requirements.

WHO YOU ARE:

Bachelor's Degree in Computer application, Information Systems, Engineering, or equivalent field. Excellent written, oral, and interpersonal communication skills. 3-5 years of experience managing systems in a 24x7 production environment. Experience supporting a range of web servers (IIS, Apache, Tomcat) and database technologies (SQL Server, Oracle, etc.) Extensive knowledge on observability and application performance monitoring best practices, KPIs/metrics on cloud platforms. Experience with monitoring tools (Sumo Logic, Logic Monitor, etc.) Experience using enterprise ticketing systems and tools (Salesforce, Remedy, JIRA, TFS).

NICE TO HAVE:

Ability to administer, support Windows and Linux systems Generic network engineering and/or security exposure. Ability to support firewalls, load balancers, routers, switches, etc. (e.g., Cisco, F5, etc.).

Headquartered in Plano, Texas, Trintech has offices located across the United States, India, United Kingdom, France, Germany, Ireland, Netherlands, Norway, Sweden, Denmark, Australia, and Singapore, as well as strategic partners in South Africa, Latin America, and the Asia Pacific

At our core, Trintechers stand committed to fostering a culture rooted in our core values - Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.