Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore.
We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence.
Why Join Us?
Join a company that values your growth and offers continuous learning opportunities
Work with global Information Technology, Security and Cloud leaders to provide business solutions for our customers worldwide.
Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional development
Competitive compensation package with abundant opportunities for professional growth and advancement.
For more information, please visit us at www.airowire.com or on our LinkedIn page at https://www.linkedin.com/company/airowire-network/
Position - Shift Lead (NOC)
Department - NOC
Work Location -Bengaluru
About the Role
The NOC Shift Lead is responsible for overseeing and managing network operations during their shift. They ensure smooth incident, change, and problem management, guide and mentor the team, maintain operational processes, and coordinate with customers and leadership to meet performance and SLA targets. The role also involves reporting, process improvements, and supporting team development and training initiatives.
Key Responsibilities:
Oversee daily NOC operations, including Incident, Service Request, Change, and Problem management, ensuring SLA compliance and reducing long-pending issues.
Validate team shift schedules, and conduct weekly operational feedback, performance reviews, and career planning.
Facilitate CAB calls, customer meetings, and reporting on NOC performance (monthly/annual), including pre-sales support and project handovers.
Manage asset inventory, Known Error Database, SOPs, and process improvements; identify training needs and schedule technical/process training.
Drive recruitment planning with HR and coordinate team development, KRAs, and probation assessments.
Generate reports (Incident/SR/Change/Problem/KB) and share service improvement plans with leadership.
Recognize high performers and address performance gaps through R&R or PIP processes.
Required Skills:
Knowledge of Incident, Change, Problem, and Service Request management (ITIL framework preferred).
Hands-on experience with NOC tools, monitoring platforms, and ticketing systems.
Good understanding of networking fundamentals (routing, switching, firewalls, VPN, wireless). - Networking background preferred
Good leadership, mentoring, and team management skills.
Strong analytical and problem-solving abilities with a proactive approach.
Effective communication and customer engagement skills.
Ability to handle escalations and work under pressure while meeting SLAs.
Experience in report generation, documentation, and process improvement.
Job Type: Full-time
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
Health insurance
Work Location: In person
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