Job Description

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About The Position

RADCOM develops manufactures markets and supports innovative network test and service monitoring solutions for communications service providers and equipment vendors. The Company specializes in next-generation Cellular as well as IMS, Voice, Data and VoIP networks. Its solutions are used in the development and installation of network equipment and in the maintenance of operational networks. The Company's products facilitate fault management, network service performance monitoring and analysis, troubleshooting and pre-mediation.


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Requirements

Minimum 5 years of experience working as a support engineer / Senior Solutions Engineer in the telecom (preferably telecom monitoring) industry. Bsc / BA in CS, EE, Telecommunications from a recognized university. Knowledge of wireless technologies (UMTS, CDMA, LTE, GSM) with specific understanding of Data Communication, TCP/IP, HTTP, RTSP and/or Radio Access Network. VoIP, SS7 - a plus. Experienced with Unix/Linux OS, SQL knowledge (Oracle, DB2, Sql-Server) - Mandatory Fluent English - Mandatory Willing to travel 30% of time. Residence in Delhi - Mandatory Ready to work in 247 environment.
Need to monitor the alarms based of our environment. Should be able to identify and work on different issues that occur in RADCOM environment. Any technical certification will be a add on.

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Responsibilities

Based in RADCOM India offices, Delhi, India. Responsible for all the technical support aspects required by the client for RADCOM's solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs. * If required: travel to on-site support outside India, training, installation and configuration, etc.