Job Description

Team Management: Supervise and mentor a team of NOC Engineers, providing guidance and support in day-to-day operations. Schedule shifts, assign tasks, and ensure adequate coverage to maintain 24/7 network monitoring/support and NOC reachability.
Technical Leadership: Provide technical guidance and support to team members in troubleshooting complex issues and implementing solutions.
Escalation Point: Provide the first escalation point for Network faults and prolonged Network faults.
Network Faults/Availability Reports and Escalation: Ensure accurate network fault reports and timely escalation notifications are prepared and submitted as needed. Ensure precise and punctual preparation of network availability reports as required.
SLA management: Manage SLAs for links provided by third parties and prepare monthly outage reports for credit note requests. Ensure prompt reporting of network faults within the established Operations Level Agreement (OLA). Facilitate timely resolution of network faults through diligent follow-up on restoration efforts and appropriate escalation to relevant stakeholders.
Team Performance Management: Support the team in meeting their goals and conduct continuous performance monitoring and evaluation.
Manage NOC staff leaves/plans.
Industry

Telecommunications

Employment Type

Full-time

Job Type: Full-time

Pay: Up to ?20,000.00 per month

Schedule:

Rotational shift
Work Location: In person