Job Description

Who we are
At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.
3CLogic is a fast growing, venture-backed, SaaS "startup" with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.
We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.
If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.
What we do
Ever call a company or organization for help and wait on hold forever only to get to a person who can't help you? Well we are the ones that fix that!
3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide - think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone!
A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.
General Job Details:
Position Name: NOC Engineer
Experience: 2-3 Years
Job Type: Full-Time
Shift: 24x7 Rotation (Morning, Evening, Night Shifts)
Location: Sector-142, Noida(Hybrid Working Model)
Number of hires for this role: 01
Position Summary:
We are seeking a proactive and detail-oriented NOC Engineer to join our 24x7 Operations Center. You will be responsible for monitoring, troubleshooting, and supporting critical infrastructure and applications running on AWS and on-prem environments. The ideal candidate will have experience with Linux systems, cloud services (AWS), monitoring tools (Nagios, Prometheus, Grafana), and scripting for automation.
Key Responsibilities:

• Monitor infrastructure and applications using Nagios, Prometheus, and Grafana
• Respond to alerts/incidents, investigate issues, and perform first-level triage and resolution - Perform system health checks, routine maintenance, and patch verification
• Manage cloud infrastructure alerts and resource usage on AWS
• Execute scripts and operational procedures (SOPs) for recurring tasks and issues - Escalate issues based on severity and defined SLAs to L2/L3 or respective teams - Log incidents and detailed action notes in the ticketing system (JIRA, ServiceNow, etc.) - Create and maintain monitoring dashboards and alert configurations
• Participate in shift rotations (Morning, Evening, Night - 8 hrs per shift)

Required Skills

• 2+ years of experience in a NOC or Infrastructure Support environment
• Proficiency in Linux (RHEL/CentOS/Ubuntu) environments (command line, log analysis, basic networking) - Preferable hands-on with AWS services (EC2, ELB, CloudWatch, S3, VPC)
• Strong knowledge of monitoring and alerting tools: Nagios, Prometheus, Grafana
• Basic scripting knowledge in Shell, Python, or Bash for task automation
• Understanding of networking fundamentals: TCP/IP, DNS, VPNs, HTTP/S
• Strong communication skills and ability to coordinate during incidents
• Willingness and availability to work in a 24x7 rotating shift environment

Qualifications:

• Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field.

Benefits:

• Flexible Working Hours.
• Hybrid Working Style.
• Personal Accidental Insurance.
• Health Insurance to Self, Spouse and two kids.
• 5 days working week.

3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.
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