Job Description

Job Title: NOC Analyst - TOC (Technology Operations Center)

Role Overview

The Senior NOC Analyst is responsible for monitoring, analyzing, and ensuring the stability and performance of critical IT infrastructure and applications. This role acts as the first line of defense in identifying, troubleshooting, and escalating incidents to maintain high availability and operational efficiency across enterprise systems. At least 3+ Years of Experience in handling Major Incident Management role.

Key Responsibilities

24x7 Monitoring:

Proactively monitor network, servers, applications, and cloud environments using advanced tools and dashboards.

Incident Management:

Detect, analyze, and respond to alerts and incidents in real-time, ensuring timely resolution or escalation as per defined SLAs.

Root Cause Analysis:

Collaborate with cross-functional teams to identify underlying issues and contribute to permanent fixes.

Change & Maintenance Support:

Validate and support scheduled changes, maintenance activities, and patch deployments.

Documentation & Reporting:

Maintain accurate incident logs, prepare daily/weekly operational reports, and contribute to knowledge base updates.

Process Adherence:

Follow ITIL-based processes for incident, problem, and change management.

Continuous Improvement:

Identify opportunities for automation, process optimization, and tool enhancements to improve operational efficiency.

Stakeholder Communication:

Provide clear and timely updates to stakeholders during major incidents and service outages.

Collaboration

Foster collaboration and communication with cross-functional teams, such as IT, security, and other relevant departments. Facilitate effective information sharing and coordination to address incidents and improve operational efficiency.

Collaborate with external partners or vendors when necessary to resolve complex issues.

Collaborate with stakeholders (PMs, Delivery, Business Partners...) to operationalize deployments or transition services into the standard support operating model

Required Skills & Qualifications

understanding of

network protocols, server architecture, and cloud technologies

. Hands-on experience with

monitoring tools

(e.g., SolarWinds / Nagios / Splunk, ServiceNow) and ticket monitoring tool like service now Knowledge of

ITIL framework

and best practices. Excellent

analytical and troubleshooting skills

. Ability to work in a

high-pressure, 24x7 operational environment

. Strong

communication and collaboration skills

.

Preferred Qualifications

Certifications such as

CCNA, ITIL Foundation, AWS/Azure Fundamentals

. Experience in

automation scripting

(PowerShell, Python) for operational tasks.

Key Attributes

Detail-oriented, proactive, and adaptable. Ability to prioritize and manage multiple tasks effectively. Strong sense of ownership and accountability.

Job Title: NOC Analyst - TOC (Technology Operations Center)

Role Overview

The Senior NOC Analyst is responsible for monitoring, analyzing, and ensuring the stability and performance of critical IT infrastructure and applications. This role acts as the first line of defense in identifying, troubleshooting, and escalating incidents to maintain high availability and operational efficiency across enterprise systems. At least 3+ Years of Experience in handling Major Incident Management role.

Key Responsibilities

24x7 Monitoring:

Proactively monitor network, servers, applications, and cloud environments using advanced tools and dashboards.

Incident Management:

Detect, analyze, and respond to alerts and incidents in real-time, ensuring timely resolution or escalation as per defined SLAs.

Root Cause Analysis:

Collaborate with cross-functional teams to identify underlying issues and contribute to permanent fixes.

Change & Maintenance Support:

Validate and support scheduled changes, maintenance activities, and patch deployments.

Documentation & Reporting:

Maintain accurate incident logs, prepare daily/weekly operational reports, and contribute to knowledge base updates.

Process Adherence:

Follow ITIL-based processes for incident, problem, and change management.

Continuous Improvement:

Identify opportunities for automation, process optimization, and tool enhancements to improve operational efficiency.

Stakeholder Communication:

Provide clear and timely updates to stakeholders during major incidents and service outages.

Collaboration

Foster collaboration and communication with cross-functional teams, such as IT, security, and other relevant departments. Facilitate effective information sharing and coordination to address incidents and improve operational efficiency.

Collaborate with external partners or vendors when necessary to resolve complex issues.

Collaborate with stakeholders (PMs, Delivery, Business Partners...) to operationalize deployments or transition services into the standard support operating model

Job Title: NOC Analyst - TOC (Technology Operations Center)

Role Overview

The Senior NOC Analyst is responsible for monitoring, analyzing, and ensuring the stability and performance of critical IT infrastructure and applications. This role acts as the first line of defense in identifying, troubleshooting, and escalating incidents to maintain high availability and operational efficiency across enterprise systems. At least 3+ Years of Experience in handling Major Incident Management role.

Key Responsibilities

24x7 Monitoring:

Proactively monitor network, servers, applications, and cloud environments using advanced tools and dashboards.

Incident Management:

Detect, analyze, and respond to alerts and incidents in real-time, ensuring timely resolution or escalation as per defined SLAs.

Root Cause Analysis:

Collaborate with cross-functional teams to identify underlying issues and contribute to permanent fixes.

Change & Maintenance Support:

Validate and support scheduled changes, maintenance activities, and patch deployments.

Documentation & Reporting:

Maintain accurate incident logs, prepare daily/weekly operational reports, and contribute to knowledge base updates.

Process Adherence:

Follow ITIL-based processes for incident, problem, and change management.

Continuous Improvement:

Identify opportunities for automation, process optimization, and tool enhancements to improve operational efficiency.

Stakeholder Communication:

Provide clear and timely updates to stakeholders during major incidents and service outages.

Collaboration

Foster collaboration and communication with cross-functional teams, such as IT, security, and other relevant departments. Facilitate effective information sharing and coordination to address incidents and improve operational efficiency.

Collaborate with external partners or vendors when necessary to resolve complex issues.

Collaborate with stakeholders (PMs, Delivery, Business Partners...) to operationalize deployments or transition services into the standard support operating model

.

Required Skills & Qualifications

understanding of

network protocols, server architecture, and cloud technologies

. Hands-on experience with

monitoring tools

(e.g., SolarWinds / Nagios / Splunk, ServiceNow) and ticket monitoring tool like service now Knowledge of

ITIL framework

and best practices. Excellent

analytical and troubleshooting skills

. Ability to work in a

high-pressure, 24x7 operational environment

. Strong

communication and collaboration skills

.

Preferred Qualifications

Certifications such as

CCNA, ITIL Foundation, AWS/Azure Fundamentals

. Experience in

automation scripting

(PowerShell, Python) for operational tasks.

Key Attributes

Detail-oriented, proactive, and adaptable. Ability to prioritize and manage multiple tasks effectively. Strong sense of ownership and accountability.

Required Skills & Qualifications

understanding of

network protocols, server architecture, and cloud technologies

. Hands-on experience with

monitoring tools

(e.g., SolarWinds / Nagios / Splunk, ServiceNow) and ticket monitoring tool like service now Knowledge of

ITIL framework

and best practices. Excellent

analytical and troubleshooting skills

. Ability to work in a

high-pressure, 24x7 operational environment

. Strong

communication and collaboration skills

.

Preferred Qualifications

Certifications such as

CCNA, ITIL Foundation, AWS/Azure Fundamentals

. Experience in

automation scripting

(PowerShell, Python) for operational tasks.

Key Attributes

Detail-oriented, proactive, and adaptable. Ability to prioritize and manage multiple tasks effectively. * Strong sense of ownership and accountability.