About Us:NoBroker.com is the world's top C2C online real estate platform, with a customer base of 8.5 million and an impressive 10x growth in the last year. Backed by $151 million in funding from renowned investors like General Atlantic, Tiger Global, and SAIF Partners, the company is headquartered in Bangalore and employs over 4,000 people.Responsibilities of the Candidate:- Act as relationship manager for the Paid customers of NoBroker. - Build sustainable relationships and trust with customer accounts through open and interactive communication.- Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services.- Service customer in finding the right tenant/house as per the requirement of the customer.- Dial outbound and attend inbound calls of customers and leads- Use internal tools and methods to provide the best possible service to the customer.- Negotiate with leads on behalf of customers.- Keep customers up-to-date on the progress of his account.- Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service Requirements:- Education- Any Undergraduate (BBA, B.Tech, BA) etc. - Excellent verbal and written communication.- Good Interpersonal skills, numerical and analytical ability. - Decision-making skills.- Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam) - Proficient in MS Office (Excel, Word). - Should be flexible for the day shift- (9 hours of login between 8 AM - 10 PM). - Comfortable with working 6 days a week and the week off will be on weekdays. (ref:updazz.com)
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