Job Description

The incumbent would be responsible for attending customer calls and managing the National Account customers with in TCI Express Ltd. Main Accountabilities

Responsible for customer service of national accounts. ? Answer Inbound Customer Service Call who have specific queries related to pick up ? Ensuring pick up is arranged for the customer on the same day of booking ? checking and validating through the booking register if the booking done by BH has been in the correct customer code. ? Immediately highlighting if any booking has been done in the wrong customer code ? Prepare report and MIS as per required format on daily basis. ? Take care of concerns raised by customers and help them with solution over email or phone. ? To coordinate with internal team to find the status and get it resolved before replying to customers ? Presenting the SLA report to each KAM customers as and when require during meetings ? Managing good relations with the customers. ? Customer visits for developing & strengthening relationships for retaining and increasing business. ? Building relationship with clients, leading to greater satisfaction

Qualification: ? Education- Any UG/PG ? Experience- Total 01-03 years. Knowledge, Skills, Abilities and Competencies: ? Should have excellent communication skills. ? Must have 1- 3 years of customer service experience in Logistics Company. ? Should be IT Savvy (Excel, power-point, word, MIS, Creating reports, web browsing, mails, etc. ). ? Good IT knowledge

Job location is Pan India

Current ctc hike on 10-20%

Interested candidate share their updated resume over the email recruit.mm@tciexpress.in/ 9315261423

Job Types: Full-time, Permanent

Pay: ?250,000.00 - ?500,000.00 per year

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Work Location: In person