to oversee the smooth operation of our service apartment during nighttime hours. The ideal candidate will ensure guest satisfaction, handle check-in/check-out procedures, maintain property safety, and supervise staff working during the night shift.
Key Responsibilities
Supervise and coordinate the night operations of the service apartment, ensuring guest comfort and security at all times.
Handle guest check-ins, check-outs, and reservations, and respond promptly to inquiries or issues.
Oversee housekeeping and maintenance activities to ensure standards are met during night hours.
Conduct regular property rounds to verify cleanliness, safety, and compliance with operational policies.
Maintain accurate shift reports and log entries, and communicate relevant updates to the day team.
Manage emergency situations calmly and efficiently, including guest complaints or safety alerts.
Coordinate with the admin and operations team for scheduling, inventory, and staff attendance.
Ensure adherence to health and safety protocols, including fire and security measures.
Skills and Qualifications
10th, 12th, or a bachelor's degree or diploma in hotel management, hospitality, or a related field is preferred.
Fresher, prior experience in hotel, service apartment, or facility supervision roles.
Strong interpersonal and communication skills.
Ability to multitask, manage staff, and resolve guest concerns professionally.
Knowledge of property management systems (PMS) and Microsoft Office tools.
Good problem-solving and decision-making ability, especially under pressure.
Shift and Benefits
Shift Timing: 7:00 PM - 7:00 AM (Rotational weekly off)
Competitive salary based on experience.
Accommodation is provided (if applicable).
Performance-based incentives and additional benefits.
About the Property
Our service apartment is known for providing guests with a comfortable, safe, and well-maintained stay experience. We emphasize professionalism, hospitality excellence, and attention to detail across all operations.
To Apply:
Submit your updated resume through Indeed or email it to
aarthyhospitality@gmail.com
with the subject line "Application for Night Shift Supervisor - Arthy Group."