Job Description

Patient Interaction:

Manage inbound/outbound calls for appointments, service details, check-ins, and follow-ups.

Information Provider:

Clearly explain hospital services, doctor specialities, offers, and processes.

Appointment Management:

Schedule, confirm, reschedule, and cancel patient appointments.

Query Resolution:

Address patient concerns, billing questions, and provide basic support, escalating complex issues.

Record Keeping:

Accurately log all calls, patient details, and interactions in the system.

Empathy & Support:

Offer compassionate and professional support, understanding sensitive patient needs.

Coordination:

Liaise with doctors, nurses, and other departments for seamless patient care.
Essential Skills & Qualifications:

Communication:

Excellent verbal skills in English and relevant local languages (e.g., Tamil).

Customer Service:

Patient-focused, empathetic, polite, and professional demeanor.

Technical:

Basic computer literacy (MS Office) and familiarity with Patient Management Systems (PMS).

Soft Skills:

Time management, problem-solving, cool temperament, ability to handle rejection.

Confidentiality:

Understanding of patient privacy (HIPAA knowledge is a plus).
Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund
Work Location: In person