Job Description

1. Front Desk Operations

Serve as primary point of contact for late-night arrivals; conduct check-ins, check-outs, room key distribution, and handle guest inquiries or complaints. Manage wake-up calls, process reservations and respond to phone calls Coordinate with maintenance, housekeeping, security, and other night staff as needed.

2. Accounting & Audit Tasks

Reconcile daily financial data: process guest payments, post room charges and taxes, balance cash drawer, and settle credit card transactions. Run end-of-day/night-audit reports (daily business summary, occupancy, revenue, discrepancies) and forward to management. Investigate and resolve accounting discrepancies, verify department postings (e.g., F&B) and handle "no-show" billing.

3. Shift Handover & Reporting

"Roll" the system to the next business day, back up reservation/financial data, and prepare the property for the morning shift. Provide a detailed shift report including urgent items, VIPs, outstanding tasks, maintenance issues, incident logs, and upcoming.

4. Security & Emergency Procedures

Conduct nightly security/property checks; monitor entry points; act as onsite authority in case of emergencies (alarms, fire, safety incidents). Follow protocols in case of fire alarms or safety emergencies, evacuating guests and notifying authorities as needed

5. General Night Shift Duties

Handle minor administrative and operational tasks: prepare breakfast services, stock desk supplies, maintain lobby orderliness, occasionally assist with laundry or cleaning in smaller properties.
Job Type: Full-time

Pay: ₹10,313.52 - ₹20,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Work Location: In person