Job Description

Bangalore, Mumbai (ex Bombay), Pune


Nexthink Architect



Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Own and govern the end-to-end Experience Management process, ensuring alignment with client tech stack and XLAs. Administer and optimize DEM tools (SysTrack, Nexthink) for proactive monitoring and actionable insights. Design and maintain scalable data architecture, including ELT pipelines and API integrations across enterprise systems. Drive automation and digital transformation through advanced scripting (PowerShell, Python) and self-healing workflows. Define and execute experience improvement strategies, partnering with stakeholders for innovation and scalability. Lead XMO operations, ensuring collaboration, structured documentation, and knowledge transfer for long-term success.

Your Profile

Strong expertise in SysTrack and Nexthink administration, reporting, and automation. Proven experience in designing complex solution architectures for digital workplace and experience management. Proficiency in PowerShell, Python, SQL, and ELT pipeline management (Azure Data Factory or equivalent). Hands-on knowledge of data modeling and enterprise databases (SQL Server, Oracle, Snowflake, Redshift, NoSQL). Skilled in API design (REST/SOAP), enterprise system integration, and ITSM/BI tools (e.g., Power BI). Ability to drive digital transformation strategies, stakeholder engagement, and governance of experience initiatives. Bachelor's degree in Computer Science/IT; certifications like ITIL, Azure Data Engineer/Architect, Nexthink/SysTrack preferred.

What will you love working at Capgemini

Opportunity to shape employee experience using cutting-edge DEM platforms and integrated data architectures. Career growth & global exposure in Experience Management, DEM, and analytics-led transformation. Strong focus on innovation, security, and automation across collaboration and workplace technologies. Inclusive culture & supportive environment, with the ability to drive measurable experience-level outcomes (XLAs).
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of EUR22.1 billion.

Make it real | www.capgemini.com


Ref. code
358176-en_GB
Posted on
11 Dec 2025
Experience level
Experienced Professionals
Contract type
Permanent
Location
Bangalore, Mumbai (ex Bombay), Pune
Business unit
Cloud Infrastructure Services
Brand
Capgemini
Professional communities
Cloud Infrastructure Management