Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com


We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Proficiency in design build and implement Nexthink Infinity
?Hands-on experience in integrating Nexthink Infinity with other tools and databases (ITSM tools,ADLS data exporting etc.)

?Should know how to promote usage of Nexthink across various IT teams and measure the adoption.

? Create HLD and LLD documents for Nexthink implementation

? Good understanding of process to identify use cases analyzing the environment and implement in Nexthink

? Identify area of automation for issues being reported Good hands-on experience on Windows

10/11 support and proficiency in issues that could be seen in an end user environment

? Understand how various components works in end user environment - Antivirus, malware protection, desktop deployment, software distribution, client server applications, network
?

Should have hands on experience in troubleshooting windows/Mac clients for issues and understand the architecture of Windows clients.

? Excellent communication and interpersonal skills

? Excellent written skill

? Customer facing and articulation skills

? Good analytical skills and troubleshooting skills.

? Reporting and technical documentation as needed.

Experience in a similar role

5 years + of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com.