Job Description

JOB DESCRIPTION: Infrastructure Project Manager-Technical.
Role: - Sr Analyst-Cloud & Infra Operations
Level & Grade: - 4A/4B
Location: - All
Experience: - 5-7 years
Key Competencies - Nexthink Admin.
Shift: -24*7
Job Summary:
Work closely with IT and business stakeholders to align Nexthink configurations with organizational goals. Provide day-to-day support for ad-hoc analysis, reporting, and troubleshooting.
Job Responsibilities:
Platform Configuration & Management:
Configure and customize Nexthink dashboards, alerts, remote actions, and campaigns. Deploy and manage Nexthink Collectors and browser extensions across enterprise devices. Ensure data privacy and security compliance. Analytics & Troubleshooting:
Design and execute investigations using NQL (Nexthink Query Language). Monitor digital experience data to proactively identify and resolve IT issues. Create custom scripts and dashboards to improve DEX (Digital Employee Experience) scores. Integration & Automation:
Integrate Nexthink with other IT systems. Automate tasks using PowerShell or Python. Translate reporting needs into production reports and dashboards using tools like Power BI.
Minimum requirements (Education Qualification & Work Experience):
Nexthink Certification
Application Monitoring
End Point Management
Preferred Qualifications:
Any Degree
Technical Skills:
Strong hands-on experience with Nexthink modules: Act (Remote Actions), Engage (Campaigns), Analytics (Investigations).
Proficiency in NQL, PowerShell scripting, and incident/change ticket handling.
Familiarity with Windows OS, TCP/IP networking, and basic application troubleshooting.
Experience with analytics and data visualization tools (e.g., Power BI).
Exposure to digital workplace management and endpoint tools (e.g., 1E Tachyon, SysTrack).
Key Competencies & Soft Skills:
Tech-savvy with a proactive mindset.
Strong communication and stakeholder management skills.
Ability to work in hybrid or rotational shift environments.
Experience in enterprise-scale IT environments.

Skills Required