Job Description

The ICG KYC Operations is responsible for providing KYC operational services to our clients In ICG and IB clients through implementing state of the art technologies which promote the collection, research, storage, and processing of KYC data. The unit is responsible globally to ensure the ICG and IB Business remains compliant to or exceeding the standards mandated by AML/KYC Compliance organization and regulators

This role is for KYC new to Bank onboarding position to ensure there is an seamless and efficient onboarding experience to the client

Key Responsibilities:

The responsibilities of Regional KYC New to Bank Lead will be

Process Oversight

• Oversight and achieve process consistency in KYC onboarding process across APAC the region
• Create and Oversight the Plan to ensure the team consistently achieves the desired SLA for KYC completion
• Represent NTB teams on all KYC committees/Local Forums where Onboarding initiatives are discussed.
• Take ownership of team development and mentoring next level leadership
• Over sight of the new client team in APAC supporting EMEA clients

Stakeholder Management

• Develop platform / strategy wherein stakeholders (Ops, Business, Compliance, Policy, Risk and Controls, Internal Audit etc.) come together and discuss KPI's and or any other matters in relation to the NTB KYC process
• Build relationships across various verticals of KYC process and create an environment of open discussion / innovation
• Explore opportunities to enhance visibility of KYC teams across all the region and stakeholders.
• Discuss and document need of local and Global management teams and accordingly establish framework to achieve desired client experience
• Participate and lead Initiatives outside KYC function which drives Citi work ethics and principle

Continuous improvement program

• Globally Lead for ICG KYC in all Digital and Process improvement initiatives impacting NTB KYC workflow and its associated process.
• Proactively review metrics and KPI's to identify emerging trends and Opportunity for Improvement
• Conduct root cause analysis on delays and or feedback from Internal/External stakeholders (Voice of client/Partners surveys) and outline plans for improvement.
• Liaise with Account opening teams /Client implementation teams for their feedback.
• Improve KYC research/ initiation for New to Bank KYC process to minimize Business intervention and expediting approvals.
• Inherit the best practices from other Line of Business to improve overall client experience

Process Framework Management

• Take complete ownership of the New to Bank Onboarding process and alignment to other Line of Business
• Participate in change controls forums and tracks the Policy/Process changes and its impact to New to Bank workflow process

Knowledge/Experience:

Required

• A proven track record with at least 15 years of relevant KYC/AML experience (i.e., Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)
• Operation Management, Compliance, Audit and Regulatory experience

Preferred

• Strong Operations/Implementation experience desirable
• Global experience would be beneficial

Qualifications:

• Bachelor's Degree or higher with at least 15+ years' experience in relevant domain

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills

Skills:

• Exhibit strong written and verbal communication skills.
• Possess the ability to work with various Stakeholders/Senior management and build and maintain effective working relationships
• Ability to manage team level processes and deliver presentations
• Ability to proficiently use MS Office products, particularly Word, Excel, PowerPoint
• Influence/negotiation skills, strong analytical, attention to detail

Competencies:

• Ability to multi-task and work independently
• Ability to work to tight deadlines as part of a team
• Exhibit quick decision making
• Think out of box and Client experience mindset
• Exhibit good attention to detail while focused on delivery
• Ability to work on several initiatives concurrently and cope with changes in priorities

Job Family Group: Compliance and Control



Job Family: Business KYC



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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