Job Description

The NSO Specialist is responsible for the end-to-end execution and operational readiness of new store launches. This role ensures seamless coordination between various departmentsprojects, merchandising, HR, training, IT, and operationsto deliver stores that are fully functional, well-staffed, and aligned with brand standards by the opening date.Key Responsibilities:1. Store Opening Execution

Plan and execute the pre-opening and opening activities for all new stores as per project timelines. Coordinate with internal teams (Projects, VM, HR, Training, IT, Marketing, Merchandising, Finance) for smooth store setup. Ensure store readiness including infrastructure, visual merchandising, system setup, and manpower availability before launch. Supervise the merchandise receipt, tagging, and display before store opening. Support the dry run and soft launch activities.
2. Operations Readiness

Set up SOPs, operational checklists, and daily reporting formats for the new store. Conduct operational audits pre and post store opening to ensure compliance. Monitor first 30-60 days performance, provide feedback, and support store stabilization. Coordinate with IT for POS and system readiness. Support store teams in customer service, billing process, inventory management, and day-to-day operations during the initial phase.
3. People & Training

Liaise with HR and Training team for onboarding and skill training of new staff. Conduct on-ground operational training for store teams on processes and brand standards. Support store managers in handover process and team alignment.
4. Reporting & Communication

Maintain store opening tracker and share regular status updates with management. Provide post-opening reports highlighting challenges, learnings, and best practices. Ensure documentation of store handover reports to operations team post stabilization.
Qualification & Experience:

Graduate in Business Administration / Retail Management or related field. 25 years of experience in retail operations or new store setups (fashion, apparel, lifestyle, F&B, or similar sectors). Prior experience in multi-store rollout or expansion projects preferred.
Job Type: Full-time

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person