Job Description

Skills

Job Title:

Client Relationship & IT Support Specialist

Location:

Chandigarh, India

Job Type:

Full-Time

Position Overview:

We are seeking a

Client Relationship & IT Support Specialist

who thrives at the intersection of technology and customer experience. In this hybrid role, you'll serve as the primary point of contact for clients--offering exceptional IT support while building lasting relationships. Your mission is to understand client challenges, resolve technical issues efficiently, and ensure smooth delivery of IT solutions tailored to their needs.

If you're passionate about problem-solving, customer engagement, and technology, this role offers the perfect blend.

Key Responsibilities:

#

Client Relationship Management

+ Develop and maintain

strong client relationships

, ensuring high levels of satisfaction and trust.
+ Understand client business needs and

recommend tailored IT solutions

that drive success.
+ Proactively identify and mitigate IT-related risks (e.g., security vulnerabilities, outdated systems).#

?

IT Support & Troubleshooting

+ Act as the

primary contact

for all client-facing IT support requests and issues.
+ Provide timely resolutions via

phone, email, and remote access

, reducing client downtime.
+ Collaborate with internal IT teams and third-party vendors to resolve escalated issues.#

Account & Service Management

+ Manage client IT portfolios:

software renewals, hardware upgrades, cloud solutions

, and more.
+ Track performance metrics and suggest improvements (e.g., system upgrades, cloud migration).
+ Maintain

accurate records

in CRM tools for service tickets, hardware/software inventory, and account interactions.#

IT Product Knowledge & Strategy

+ Stay up to date with the company's hardware, software, and

cloud-based offerings

.
+ Provide

informed recommendations

to clients based on business trends and emerging technologies.
+ Offer insights to clients on

cybersecurity, automation, and infrastructure enhancement

.#

Cross-Functional Collaboration

+ Work closely with

sales, marketing, and technical teams

to align solutions with client needs.
+ Deliver client feedback to internal teams to support

continuous improvement

in products and services.

Required Skills & Qualifications:

+ 1-3 years of experience in IT support, client success, or a similar customer-facing technical role.
+ Strong knowledge of

IT infrastructure, cloud technologies, cybersecurity

, and enterprise software.
+ Excellent

written and verbal communication

skills.
+ Ability to

troubleshoot technical issues

and manage multiple client accounts efficiently.
+ Experience using

CRM tools, service management software,

and documentation systems.
+ Strong

organizational and multitasking

abilities with a proactive mindset.

Why Join Us?

? Be part of a

client-centric, tech-driven

team that's redefining IT service and support.

? Work on

meaningful client engagements

, offering innovative solutions and measurable impact.

? Collaborate with experienced professionals in an environment that values

growth, curiosity, and innovation

.

? Opportunity to

evolve into a client success or account management leadership role

.

How to Apply:

Send your updated resume to

hr@cogniter.com

Apply Now