Job Description

Job Advertisement - Receptionist

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Dalal & Mehta Immigration Law Firm | Virtual Firm Based in New Jersey

Are you a polished professional with a warm, client-focused approach? Dalal & Mehta Immigration Law Firm is seeking a

Receptionist

to join our team. This position is the first touchpoint for our clients--ensuring every call and email reflects the care, professionalism, and excellence of our firm.

About Us

Dalal & Mehta is a trusted immigration law firm that represents clients across the United States and internationally. We pride ourselves on providing compassionate, high-quality legal representation while maintaining a client experience rooted in professionalism, clarity, and respect.

As Receptionist, You Will:

Greet clients warmly via phone and email, ensuring a professional and compassionate first impression. Manage a

high volume of inbound and outbound calls (40-50+ per day)

with efficiency, accuracy, and professionalism. Schedule appointments, consultations, and meetings for potential clients with the

Intake team

or

Case Specialist

. Route calls for existing clients directly to the

Production team

. Maintain and update client records in our case management system (

Lawmatics

). Follow strict adherence to our established call and communication

scripts

. Provide administrative support to ensure smooth day-to-day operations of the

PNC team

. Serve as a bridge between clients and attorneys, ensuring communication is clear, respectful, and timely. Complete other administrative tasks as needed. Conduct

follow-up calls

as part of client relationship management.

Requirements:

Strong

English and Hindi speaking skills

(additional languages like Gujarati or Spanish a plus). Proven experience handling

high call volumes

in a receptionist or client-facing role. Demonstrated experience with

inbound and outbound call management

. Professional communication style and ability to manage sensitive matters.

Proper work setup: quiet, distraction-free environment (no background noise such as traffic or honking), strong and reliable internet connection, noise-cancellation headphones, and a high-performing laptop/desktop. All technical requirements will be reviewed and verified before hiring.

Ability to multitask, stay organized, and follow established processes consistently.

Why Work With Us?

Be part of a mission-driven firm that truly makes an impact in people's lives. Supportive team environment with opportunities to learn and grow. Competitive salary commensurate with experience. * Flexibility to work remotely with professional expectations in place.