Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Networking Remote Technical Support Engineer in India.
As a Networking Remote Technical Support Engineer, you will provide professional remote technical support to clients, focusing on identifying, diagnosing, and resolving networking incidents. You will play a critical role in ensuring uninterrupted service delivery, monitoring performance, and proactively addressing potential issues. The position allows you to work in a remote environment while collaborating closely with stakeholders, vendors, and cross-functional teams. You will utilize your technical expertise in networking technologies and support tools to troubleshoot problems efficiently, maintain accurate documentation, and contribute to service improvement initiatives. This role is ideal for detail-oriented problem solvers who thrive in dynamic environments and enjoy providing high-quality technical support.
Accountabilities:

• Provide remote technical support for networking incidents, ensuring timely resolution in line with service level agreements (SLAs).
• Utilize monitoring and diagnostic tools to investigate problems, gather performance metrics, and produce reports.
• Identify root causes of incidents and implement agreed-upon corrective and preventive measures.
• Maintain accurate records of configuration items, incidents, and solutions in knowledge bases.
• Collaborate with clients, vendors, and internal teams to resolve issues efficiently.
• Perform maintenance tasks, monitor service delivery, and escalate unresolved incidents as required.
• Proactively analyze service records to recommend improvements in processes and performance.

Requirements

• Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
• Associate-level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, or ACMA.
• Entry-level experience in networking technologies, including routing, switching, wireless, and core/access layers.
• Basic experience in technical support, troubleshooting, and remote client support.
• Working knowledge of vendor technologies like Cisco, Juniper, Aruba, and RiverBed.
• Strong analytical, problem-solving, and logical thinking skills.
• Excellent communication skills and ability to work effectively in a team-oriented environment.
• Customer-focused with proactive thinking and attention to detail.

Benefits

• Competitive salary and performance-based incentives.
• Flexible remote working arrangement.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth, certifications, and training.
• Collaborative, inclusive, and diverse work culture.
• Access to cutting-edge networking technologies and exposure to global client environments.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
? Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
? It compares your profile to the job's core requirements and past success factors to determine your match score.
? Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
? When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias -- focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Skills Required