Job Description

Project Role :

Network & Svcs Operations Representative

Project Role Description :

Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills :

Enterprise Network Operations

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Network & Services Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements throughout their life cycle. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, ensuring that all systems operate smoothly and efficiently. You will also manage back office system data records, support customer activations, and make necessary configuration adjustments to meet customer needs effectively. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting network issues and implementing corrective actions. - Collaborate with cross-functional teams to enhance service delivery and operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with network monitoring tools and protocols. - Strong understanding of telecommunication network architecture and design. - Familiarity with configuration management and change control processes. - Experience in customer support and service activation processes. Additional Information: - The candidate should have minimum 3 years of experience in Enterprise Network Operations. - This position is based at our Kolkata office. - A 15 years full time education is required.




15 years full time education