Job Description

Skill required:

Network Operations - Problem Management

Designation:

Network & Svcs Operation Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?

Telecom incident management & problem management incident management & problem management

Roles and Responsibilities:

Support Helpdesk request types listed in the Work Order Manage standard Helpdesk Support Center processes. Maintain and follow standard Helpdesk Support Center ticket handling process flows. Maintain standard Helpdesk Support Center escalation processes. Determine level of support (tier 1, 2, 3) to resolve request. action. Determine ticket weight based on mutually agreed procedure




Any Graduation