Job Description

Req ID: 206616

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Support Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).

NOC monitoring Be a part of 24/7 Shift based monitoring team. Monitor infrastructure for availability and other factors on Solarwinds. Basic knowledge/understanding of Switches, Routers, Firewalls, wireless devices, Servers, and storage. 1st level troubleshooting of issues.

Follow Up on Incidents and tasks.

Timely acknowledgement of Incidents and tasks.

Ticket triage to respective Support Queues.

Initiating P1 calls for Critical incidents. Vendor coordination for IPS and hardware related issues. Ticketing on Service now. Escalate in a timely fashion. Good communication (verbal and written).

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment:
Help Desk, Information Technology, Network, Telecom, Telecommunications, Technology