Job Description

Assistant manager - Network Specialist - Deloitte Support Services India Private Limited

In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technology solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.
In support of our global organization, we have a new opening for TOC specialist. The primary objective of this role will be to delivering world-class operations support for the globally shared enterprise infrastructure services both on-premises and cloud hosted. The engineer will participate in projects activities, fulfill requests for service through a ticket management system, and use advanced skills to troubleshoot problems with the overall service. Additional responsibilities include participating in the On-Call rotation and learning new skills to support various internal and cyber initiatives. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and other SME teams. The TOC specialist is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations.

Work you'll do

This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The TOC specialist may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts.

Responsibilities

Experience in the IT field Strong experience with network technologies including Cisco, Palo Alto, Checkpoint etc. Relevant experience with Cloud technologies not limited to Microsoft (Azure), AWS (Amazon Web Services) etc. Fluent in ITIL methodology Working knowledge of at least one of the following scripting languages: PowerShell, Python Working knowledge of ServiceNow or similar service management platform Familiarity with control frameworks such as ISO 27001, SOC2, and HIPAA, and their impact on technology and process preferred Working knowledge of network monitoring tools such as SolarWinds, Appneta, NetBrain, etc. Experience with Dynamic Routing protocol's such as OSPF, EIGRP, RIP, and BGP Experience with switching protocols such as RSTP, VPC, VLAN Excellent knowledge of TCP/IP, IPsec, HSRP, IPSLA and SNMP protocols Experience with network Monitoring tools such as SolarWinds, NetQoS Performance Center (NPC), Cisco Prime Infrastructure Experience with network analytical tools will be advantage, such as Thousand Eyes, NetBrain, Cisco DNA Center, HP Network Automation (HPNA), Appneta Working knowledge of best practices for IT operations, business continuity, and disaster recovery in an always-on, always-available service model Strong Relevant Experience with Cisco Data Center products will be advantage such as, (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) Advanced knowledge on Cisco and Meraki wireless controllers Strong Relevant Experience with Palo Alto and checkpoint firewalls will be advantage Troubleshooting issues and maintaining optimum network uptime Maintain Network Documentation Respond to Tie 1, 2 support demands relative to complex network topologies and protocols Review network performance metrics and statistics to identify potential future failures (proactive approach) Deliver upskill training across TOC team within Network Ops area of expertise Represent Deloitte in Vendor Service Quality Reviews (SQR) and provide adequate feedback Work closely with managers and operations analysts to ensure the success of daily operations Interface with Subject Matter Expert (SME) teams in planning, scheduling, and implementing changes Contribute to knowledge base and KEDB's to facilitate resolution and gain FCR within TOC

The team
The Technology Operations Center optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year. These outcomes equate to maximized service availability and reliability. TOC is the nerve center comprised of, smart people with the right competencies and empowerment to act fast and avert problems before they impact the business.

Location

: Hyderabad

Work shift Timings

: 24x7 operations

Qualifications

Bachelor of Engineering/ Bachelor of Technology 6+ years' experience in a similar role and Enterprise organization

Essential

Exceptional communications skills, both written and verbal Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders. A strong track record of delivering continual service improvement. Be able to communicate effectively, technical issues with technical and non-technical audience. Foundational organizational skills with the ability to prioritize and multi-task. Ability to work both independently and within a team Flexible, calm, and professional demeanor in a fast-paced, high-stress environment. Demonstrate ability to collaborate with team members that encourages shared ideas to resolve complex problems Highly Motivated, self-starter who has a very strong desire to learn. Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred) A solid understanding of the ITIL and Agile framework Experience conducting process analysis and documenting process improvement initiatives.

Good to have

CCNA Routing and Switching (200-301) CCNP Enterprise 350-401 ENCOR CCNP Collaboration (350-801 CLCOR) Check Point Certified Security Administrator (CCSA R80) Palo Alto Networks Certified Network Security Administrator (PCNSA) ITIL 4 Foundation - IT Service Management Certification

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 301005