Job Description

Network Operations: Network Engineer (Zscaler) III - IN

JOB DESCRIPTION:

The Network Operations Network Engineer III is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Network Operations Network Engineer III is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages substantial technical skills and experience provide subject matter expertise to ensure these improvements are implemented successfully. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity.

PERSON SPECIFICATION

+ The Network Operations Network Engineers need experience (but not limited to) the following technologies:

+ Cloud/On-premises support for Cisco networking
+ Junipur firewalls
+ Zscaler

The Network Operations Network Engineer III

+ Is able to handle multiple tasks and prioritize work under pressure + Is comfortable and proficient in delegating tasks to other engineers
+ Is detail-oriented in documenting information and able to own customer issues through resolution
+ Demonstrates expert problem-solving skills coupled with a habit of regularly taking on responsibility
+ Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge
+ Identifies were process can be improved and engages managers and other teams to implement those improvements

The ideal candidate possesses

+ At least 5 years of recent networking experience + CCIE-level aptitude
+ A minimum of 12 months of experience in a customer service role
+ Excellent written and verbal communication skills
+ Critical thinking skills and the ability to provide solutions with precision during high-pressure situations
+ Schedule flexibility to include working a weekend day regularly and holidays as required by the business

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies -- across applications, data and security -- to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.