Job Description

Job description
Some careers shine brighter than others.


If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:Coordinate the planning, approval, and implementation of Network Projects, changes globally, aligning with ITIL and internal governance standards. Conduct regular service review with key stakeholders and prepare presentation for the same. Maintain and communicate the Forward Schedule of Changes and Global Change Calendar, aligning with maintenance windows and business event blackouts. Liaise with global teams (network, server, cloud, security) to ensure consistent execution and documentation of change activities.

Reporting & Analytics:

Design and deliver comprehensive reports, including KPIs, success/failure rates, emergency changes, and change velocity. Utilize reporting tools to build dashboards that highlight risk trends, capacity bottlenecks, and service impact. Analyze historical data to identify process inefficiencies and contribute to continuous improvement initiatives.

Compliance & Risk:

Work closely with Risk, Audit, and Compliance teams to prepare change evidence and reports for internal and external audits.
Requirements
To be successful in this role, you should meet the following requirements:

Bachelor's degree in information technology, Computer Science, or related field. Advanced skills in Documentation, Excel and reporting tools such as Power BI, Tableau, or Qlik. Minimum 8-12 years of experience in IT infrastructure and Project management, preferably in the banking or financial services sector. Evidence of having conceptual knowledge of networking technologies like LAN, WAN, Wi-Fi Experience with global ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. Background of working with the Agile methodology and associated tool sets - Jira, Confluence, Service NOW etc... Flexible working is essential as the team will be geographically dispersed

You'll achieve more when you join HSBC.


www.hsbc.com/careers


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Issued by - HSBC Software Development India